It’s Business and It’s Personal

Great customer service is important to me. It can be good and I am just fine with that. However, what has been bothering is dealing with business owners who have the worst attitude or a bland attitude with some customers, but a blatant chipper, upbeat, smiling and bubbling personality with those that have money, fame, or just someone they think can get them closer to their dreams. I just want to be treated with respect, like my business and my money matters.

I dealt with a person for their service and the first time they were nice. The second time I saw them at an event and they were so busy trying to kiss up to the crowd they wish they were a part of, they blew me off. I asked them for their business card and they said to me: “Like, you are going to come.” I was so offended. They had no idea what I was going through and what it cost me to patronize their business. However, as time went on I decided maybe I should give this person another chance. Well, guess what, once over the phone they had the same snobby, funky attitude they had once before. I’d already paid them for an upcoming service and I immediately began to regret it. In fact, I considered cancelling it, but I did not want to disappoint the people at the event.

Once the event was over I decided to never use that person’s services again nor to recommend them. As an African American in this country, it’s important to support African American businesses because many times we, along with other minorities, INCLUDING WOMEN OF ALL RACES, are the minority. If we are going to do business, no matter the race, I must be treated the same way you treat others. I’m important, too.

~Nikki